Shopping online is easier when you know what to expect ahead of time. This guide explains how returns and refunds work at Blushcraft in plain English.
This guide is for convenience and general explanation. If there is ever a difference between this guide and the official policy, the official policy controls.
Can I cancel an order?
Cancellation requests can be made within 24 hours of purchase, provided the order has not already been processed or shipped. Email blushcraft.support@gmail.com with your order number as soon as possible.
What can I return?
Eligible returns must:
- be requested within 30 days of delivery
- be unopened and unused
- remain in the original packaging
- be returned in the same condition received, including labels and accessories where applicable
Because Blushcraft sells cosmetics, skincare, and personal-care products, opened or used products generally cannot be returned for hygiene and safety reasons.
What cannot be returned?
- opened, used, or swatched cosmetics, skincare, or personal-care products
- products with a broken seal
- final-sale items
- gift cards
What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery at blushcraft.support@gmail.com. Include your order number, a short explanation, and clear photos of the product and packaging.
If the issue is confirmed, Blushcraft will offer a replacement or full refund at no cost to you. This applies even if the product had to be opened to discover the issue.
How do I start a return?
- Email blushcraft.support@gmail.com.
- Include your order number and reason for the return.
- Wait for confirmation and return instructions.
- Send the eligible item back using the provided instructions.
- Once the return is received and inspected, we will confirm whether the refund is approved.
Who pays for return shipping?
For regular returns that are not caused by our error, we can provide a prepaid return label on request. The cost of the label will be deducted from the refund.
You may also arrange your own return shipping at your expense. We recommend a trackable service.
If the return is due to a damaged, defective, or incorrect item, Blushcraft covers the return shipping cost.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
- original shipping charges are generally non-refundable
- regular return-shipping costs are the customer's responsibility
- payment-provider processing times can vary
Do you offer exchanges?
Blushcraft does not currently offer direct exchanges. If you want a different item, return the original item if eligible and place a new order.
U.S. orders
For orders shipped outside Canada, applicable duties and taxes that were collected and remitted may not be refundable when the product itself is refunded.
Need help?
Email blushcraft.support@gmail.com if you are unsure whether your order qualifies.